Euro Bijoux Ltd

At Euro Bijoux Ltd, we aim to provide quality fashion jewellery and accessories and a reliable service to all our customers.

We supply both wholesale customers purchasing for business purposes and members of the public purchasing for personal use. Different legal rights and return arrangements apply depending on the type of purchase.

Please read the following policy before placing an order.

1. Wholesale and Business Customers

For customers purchasing products for resale or other business purposes, we do not accept returns, exchanges or cancellations simply because a customer has changed their mind.

If products are faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible, providing your order number, details of the issue and photographs where appropriate.

We will investigate the issue and arrange an appropriate remedy in accordance with applicable law and any agreed trade terms.

Please do not return products without contacting us first so that we can provide return instructions.

2. Consumers Purchasing for Personal Use

Customers purchasing products for personal use have statutory consumer rights under UK law.

Change-of-Mind Cancellations

If you purchase eligible products online as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, please email sales@eurobijoux.co.uk within the cancellation period, clearly stating that you wish to cancel your purchase. Please include your order number.

You then normally have a further 14 days from notifying us of your cancellation to return the products.

Condition of Returned Products

Please take reasonable care of the products while they are in your possession and return them securely packaged.

You may inspect products as you would reasonably be permitted to do in a shop. If products have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction from the refund to reflect any reduction in value.

Return Postage

For change-of-mind cancellations, the customer is responsible for the direct cost of returning the products, provided this cost was properly disclosed before purchase.

Where goods are faulty or not as described, your statutory rights apply, including the appropriate treatment of reasonable return costs.

3. Jewellery, Earrings and Hygiene

For hygiene reasons, we ask customers to take particular care when handling earrings and other jewellery.

However, we do not automatically exclude all earrings or jewellery from statutory consumer cancellation rights.

Where an item is supplied in sealed packaging and qualifies for a legal health or hygiene exception, cancellation rights may be affected if that seal is broken after delivery.

Any exception will apply only where permitted by law. This does not affect your rights if goods are faulty or not as described.

4. Personalised and Bespoke Products

Products made to a consumer's individual specifications or clearly personalised may be excluded from the usual 14-day change-of-mind cancellation right.

For wholesale bespoke or specially manufactured orders, cancellation and return arrangements will be governed by the terms agreed for that order.

Nothing in this section affects statutory rights relating to faulty, damaged or misdescribed goods.

5. Faulty, Damaged or Incorrect Goods

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at sales@eurobijoux.co.uk.

Include your order number, a description of the problem and photographs where helpful.

We will investigate and arrange an appropriate remedy, which may include a repair, replacement, refund or other remedy as required by applicable law.

Consumers are not required to report faults within seven days to preserve their statutory rights. Consumer remedies depend on the circumstances and the relevant legal time limits.

6. Refunds

Where a consumer validly cancels an eligible online order within the statutory cancellation period, we will refund the payments required by law, including the original standard delivery charge where applicable.

We are not required to refund additional delivery costs arising from a customer's choice of a more expensive delivery method than our least expensive standard option.

We will issue cancellation refunds within the time limits required by law. Where goods have been delivered, we may withhold the refund until we receive the goods back or receive satisfactory evidence that they have been sent back, whichever occurs first.

Refunds will normally be made to the original payment method unless the customer expressly agrees otherwise. We will not impose a refund fee.

Where a refund is due for faulty or misdescribed goods, we will provide the remedy required by applicable law.

Any applicable VAT included in a refunded purchase will be treated in accordance with tax law.

7. Exchanges

We do not generally offer exchanges for change-of-mind purchases made by wholesale or business customers.

Consumers may request an exchange, but this is subject to availability and agreement. An exchange request does not remove or restrict statutory cancellation or faulty-goods rights.

Where an exchange cannot be arranged, we will explain the available options.

8. How to Contact Us About a Return

Before sending goods back, please contact us so that we can provide the appropriate return instructions.

Please include:

• Your order number

• The product or products concerned

• The reason for your return or cancellation

• Photographs, where relevant to a fault or damage claim

We will respond with the next steps and the appropriate return address.

9. Your Statutory Rights

Nothing in this Returns & Refund Policy excludes or limits any consumer rights or other legal rights that cannot lawfully be excluded.

If there is any conflict between this policy and applicable law, the applicable law will take precedence.

10. Contact Details

Euro Bijoux Ltd

Unit 2, 86 Goodhall Street
Park Royal
London NW10 6TS
United Kingdom

Email: sales@eurobijoux.co.uk

Telephone: +44 (0)20 8838 1933

Website: https://www.eurobijoux.co.uk

Please contact us before returning any goods so that we can confirm the appropriate return address and provide return instructions.