Privacy policy

Euro Bijoux Ltd

1. Introduction

Euro Bijoux Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, contact us or subscribe to our marketing emails.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Euro Bijoux Ltd is a UK-based supplier of fashion jewellery and accessories, serving wholesale customers and members of the public.

For personal information collected and used for our own business purposes, Euro Bijoux Ltd is the data controller.

Our contact details:

Euro Bijoux Ltd
Unit 2, 86 Goodhall Street
Park Royal, London
NW10 6TS
United Kingdom

Email: sales@eurobijoux.co.uk

Telephone: +44 (0)20 8838 1933

Website: https://www.eurobijoux.co.uk

3. Information We Collect

Depending on how you interact with us, we may collect:

Your name, business name and contact details.
Billing and delivery addresses.
Email address and telephone number.
Order details, purchase history and customer enquiries.
Payment and transaction information processed through our payment providers.
Technical information, including IP address, browser type, device information and website activity.
Marketing preferences, including whether you have subscribed to our mailing list.

We collect information directly from you when you place an order, contact us, create an account or subscribe to marketing.

Some technical and transaction information may also be collected through our website platform, payment providers and analytics services.

4. How We Use Your Information

We use personal information to:

Process payments, fulfil orders and arrange deliveries.
Communicate about orders, returns and customer enquiries.
Provide customer service.
Maintain customer and transaction records.
Operate, secure and improve our website.
Detect and prevent fraud or misuse.
Meet applicable legal, accounting and tax obligations.
Send marketing communications where permitted by law.

5. Our Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we rely on:

Contract: To process and fulfil purchases, arrange delivery and respond to requests relating to an order.

Legal obligation: To maintain records and meet applicable accounting, tax and other legal requirements.

Legitimate interests: To operate and protect our business, respond to general enquiries, prevent fraud and improve our services, where those interests are not overridden by individuals' rights.

Consent: To send marketing emails where you have chosen to subscribe, and for cookies or tracking technologies where consent is required.

You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Marketing Emails and Newsletters

Customers and website visitors can choose to subscribe to our marketing emails through our website's mailing-list form or by selecting the marketing subscription checkbox during checkout.

We may send subscribers information about new products, collections, promotions and company news.

Subscribing is optional. You do not need to subscribe to purchase from us.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting sales@eurobijoux.co.uk.

We do not automatically treat the placement of an order as consent to receive marketing emails.

We respect requests to stop receiving direct marketing.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential functions, such as shopping baskets, checkout and website security.

We also use website analytics, including Google Analytics, to help us understand website usage and improve our services.

Some cookies or tracking technologies may require your consent before they are used.

Where required, we will provide appropriate information and choices about non-essential cookies through our website's privacy controls.

You may also manage certain cookies through your browser settings.

8. Sharing Your Information

We share personal information only where appropriate for operating our business or meeting legal requirements.

This may include:

Shopify, which provides our online store platform.
Payment service providers that process transactions.
Delivery and courier companies that fulfil orders.
Website hosting, technical support and analytics providers.
Email marketing providers, where relevant.
Professional advisers, regulators or public authorities where necessary or legally required.

We do not sell customer contact lists to third-party marketers.

Service providers may process personal information on our behalf or act as independent controllers for certain activities, depending on the service.

9. International Data Transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where international transfers are subject to UK data protection requirements, we take steps to ensure that appropriate legal safeguards are in place, such as recognised adequacy arrangements or approved contractual safeguards.

You may contact us for further information about safeguards relevant to your personal information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order and transaction records may be retained for periods required by tax, accounting and other applicable laws.

Customer correspondence is retained according to the nature of the enquiry and any ongoing business or legal requirements.

Marketing subscription information is retained while you remain subscribed, subject to any limited records needed to honour unsubscribe requests.

We periodically review information and delete or anonymise it when it is no longer required.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

Our website operates through Shopify, and online payments are handled using supported payment processing services.

No online system can guarantee absolute security, but we aim to protect information appropriately and address security concerns promptly.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to personal information held about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing.
Object to processing based on legitimate interests.
Request transfer of certain information to another provider.
Withdraw consent where processing is based on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exceptions.

To make a request, please email sales@eurobijoux.co.uk.

13. Information Required to Place an Order

Certain information, such as your contact details, delivery address and payment information, is necessary to process an order.

If you do not provide the information needed to complete a purchase, we may be unable to fulfil your order.

Providing information for marketing purposes is optional.

14. Children's Privacy

Our website is intended for customers purchasing jewellery and accessories, including businesses and adult consumers.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If you believe that a child has provided personal information inappropriately, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The latest version will be published on our website.

16. Questions and Complaints

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Euro Bijoux Ltd